Баранов Алексей Викторович

Introduction. Trust in government is formed from the attitude to political information and to the world of politics in general. Trust in government is determined by the attitude of the population towards political objects and subjects, political parties, groups and associations; political leaders; the state and international organizations - to all objects in the minds of citizens associated with power and the state. Despite the fact that politics as a field of activity is always associated with the struggle for power, in which various means are used, the issue of trust between society and government affects the moral sphere, and therefore determines the quality of life of society. Purpose. To formulate the functions of institutional trust in government. Interdisciplinary research analyzes many functions of trust, but the functional of institutional trust in government has not been sufficiently studied in line with the political science approach. Methods. The method of system analysis of trust theories was used, which made it possible to determine the functional spectrum of institutional trust. Results. The functional spectrum of trust has been defined, which remains open to discussion and additions. Trust in authority is considered as a socio-political phenomenon that performs many significant functions regulating the relationship between society and the state. Among the functions of trust in authority are 1) feedback function; 2) relationship deepening function; 3) psychological relief function; 4) additional social resource function; 5) complementary/humanistic function; 6) reduction function; 7) protective function; 8) instrumental function; 9) the function of harmonizing the subject's relations with the state, society and himself. Conclusions. It is significant that trust in authority is not a simple and unambiguous characteristic of modern society. Trust as a socio-political phenomenon can be characterized as a more complex and multidimensional category. It cannot and should not be unconditional. However, the maintained level of trust in the authorities is an indicator of the dynamics of social relations, without which stable and planned economic, social and political development of modern Russia is impossible. Based on the listed functionality, it is advisable to analyze and assess the level of trust in the government on the part of the population.

The article presents the results of a study conducted to identify the opinions of state and municipal employees of the reunified regions on the introduction of a client-centered approach into the official communication space of social networks. The author's hypothesis is that a client-centered approach in the process of interaction between government representatives and citizens contributes not only to the formation of an open, honest and direct dialogue between the government and society, but also to the formation of public confidence in government representatives and authorities in relation to citizens. In this regard, an attempt was made to identify factors that negatively affect the client-centricity of communication and destroy mutual trust.

The article presents a study devoted to identifying the degree of satisfaction of an internal client (employees of the My Documents offices in new regions). The degree of their satisfaction with their own professional activities, vision of professional prospects, interaction with managers and applicants of the MFC is analyzed. Based on the conducted survey and the analyzed results, a system of proposals has been formulated, the implementation of which, according to the authors, will increase the level of client-centricity in working with an internal client, and therefore increase the effectiveness of interaction between MFC employees and citizens in need of state assistance.

The presented article describes the results of the survey, the purpose of which is to assess the level of satisfaction of civil servants with their own professional development and to identify factors that increase the involvement of employees in the process of professional development. The authors introduce a client-centric approach to the process of training civil servants, while developing and implementing additional professional programs, I focus on the educational needs and needs of listeners. The result of the study was the identification of several conditions that increase the client-centricity of the development and training process. Such conditions include the fixation of awareness of the need for development; an objective assessment of one's own professionalism: success, the presence of scarce competencies, potential; provision of resources and conditions; consideration of the wishes of employees during development and training activities; integration of training into professional activities.

The presented article describes the results of a large-scale project implemented by representatives of the RANEPA Law School aimed at replenishing the range of additional professional programs with expert, high-quality, specialized educational content. In order to develop such programs on a competitive basis, the jury selected 22 applicants who for several months, under the guidance of tracker teachers, designed additional professional programs, the content of which was their unique expert experience. From a research point of view, the process of managing the design of educational content in the conditions of interaction between trackers, teachers of the Presidential Academy and the participants of the educational project themselves, who are experts in their professional activities, is interesting. As a qualitative and quantitative result, we note the development of four unique additional professional training programs, which are implemented within the framework of the national project «Demography».

According to the authors ' team, the system of vocational professional education for the authorities has real prospects, for the implementation of which the continuous cooperation of state and municipal employees interested in obtaining vocational professional education, as well as their managers and representatives of educational organizations is particularly important. This article is based on an interregional study that involved 776 civil servants of the Rostov region. The result of sociological surveys was to identify the educational needs of state and municipal employees, which allowed the authors to identify a cluster of aspects that improve the system of professional development of employees in terms of cooperation between the educational organization and the customer. The article presents an analysis of current changes in the legislation of the Russian Federation on the issue of professional development of state employees, educational organizations.

In the presented article the authors analyzed the process of development of new tools of personnel technologies in the provision of public and municipal services. The need for the development of such instrumentation due to the lack of a unified approach in the assessment of the level of professionalism of employees of the multifunctional centers and the significance of the problem of conservation of human resources. Application of the developed methodology will allow to gradually and gently improve the system of public and municipal services through verified mechanisms for assessing the personnel potential of employees of multifunctional centers.