The "internal client" in the work of the "My Documents" centers

Authors

  • Alexey V. Baranov South-Russia Institute of Management - branch of Russian Presidential Academy of National Economy and Public Administration Автор
  • Olga V. Kotlyarova Vladimir branch of Russian Presidential Academy of National Economy and Public Administration Автор
  • Ilya V. Yanin South-Russia Institute of Management - branch of Russian Presidential Academy of National Economy and Public Administration Автор

DOI:

https://doi.org/10.22394/2079-1690-2024-1-1-9-19

Keywords:

client-centricity, government for people, internal client, MFC, internal customer satisfaction

Abstract

The article presents a study devoted to identifying the degree of satisfaction of an internal client (employees of the My Documents offices in new regions). The degree of their satisfaction with their own professional activities, vision of professional prospects, interaction with managers and applicants of the MFC is analyzed. Based on the conducted survey and the analyzed results, a system of proposals has been formulated, the implementation of which, according to the authors, will increase the level of client-centricity in working with an internal client, and therefore increase the effectiveness of interaction between MFC employees and citizens in need of state assistance.

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Published

2024-01-15

Issue

Vol. 0 No. 1 (2024)

Section

Articles