PSYCHOLOGICAL FACTORS OF EFFECTIVE COMMUNICATION OF PUBLIC SERVANTS

Abstract

In the article results of the research of social-communication competence and behavior strategies in conflict situations of public servants are considered. The results of the research are presented by gender criteria. The results were compared with the data of lecturers, who are involved in the courses of qualification development organized under the program of the faculty of YSU. The research revealed that public servants prefer avoiding mode of conflict issues discussions in the conflict situations. They can easily establish interpersonal relationships, intolerant of uncertainty, conformist, aspire to raise their status.