Articles
INSTITUTIONAL CHANGES IN THE SYSTEM OF EVALUATION THE QUALITY OF PUBLIC SERVICES
Received: 15.01.2016 Published: 15.01.2016
Full text
Abstract
The article discussed the institutional changes in the system of evaluation the quality of public services in the context of administrative reform in Russia. The basic formal institutions regulating questions of evaluation the quality of public services and monitoring the work of state structure. Showing trips to evaluating the quality of public services, marked the direction of improving the system of public administration. In conclusion are given recommendations for improving the system of assessing the quality of public services.
Keywords
How to cite
Для цитирования:
Капогузов Е.А., Торощина М.Е. Институциональные изменения в системе оценки качества государственных услуг // Государственное и муниципальное управление. Учёные записки. 2016. Т. 1, № 1. С. 62–69.
For citation:
Капогузов Е.А., Торощина М.Е. INSTITUTIONAL CHANGES IN THE SYSTEM OF EVALUATION THE QUALITY OF PUBLIC SERVICES // State and Municipal Management. Scholar Notes. 2016. Vol. 1, no. 1. P. 62–69.
How to Cite
Капогузов Е.А., Торощина М.Е. INSTITUTIONAL CHANGES IN THE SYSTEM OF EVALUATION THE QUALITY OF PUBLIC SERVICES // State and Municipal Management. Scholar Notes. 2016. Vol. 1, no. 1. P. 62–69.