Павлова Людмила Григорьевна

The article is devoted to the problem of constructive dialogue in modern conditions. The main factors, providing the productivity of dialogue pursuing, are surveyed. The necessity of respectful attitude of the opponents to each other, their striving to establishing contact and mutual understanding are emphasized. Special attention is paid to the issues of persuasive influence process of business communication.

The article is devoted to different kinds of barriers, hindering the effective communication in the sphere of management. The barriers in organizational communications are concerned. Substantial attention is paid to the language barriers so in oral as in written kinds of business communication. The necessity of taking into account social cultural differences of communicating people and also their individual peculiarities are emphasized.

The article deals with issues, connected with cross-cultural aspects of oral and written business communication. The significance of taking into consideration of ethno-cultural peculiarities of the participants of business communication as the most important factor of its activity raising is stressed. The examples are given, which help to differentiate the representatives of different cultures and also the types of perception of cross-cultural differences. Special attention is given to national cultural traditions of written business communication.

The article is devoted to moral bases of business communication. The significance of positive moral directions and following ethical norms for increasing of communicative efficiency is emphasized. The article deals with the questions, connected with the problems of moral choice and settling a moral conflict in business sphere. Special attention is attached to ethics of oral and written speech behavior of businessmen.