Бучина Ольга Владимировна

The paper formulates the fundamental contradiction within the system of management quality of public services. The article describes the system requirements of applicants for state services. Critical analysis of the principles of providing public services specified in legislation, international standards and opinion approaches.

The paper formulates the contradictions in the management of modern system of public services. Peculiarities of strengthening public management system of public services in the framework of development of legislation on state and municipal services. Proposed measures to address the identified conflicts and improving the system of public services.