Articles

E-government as a tool in public administration

Received: 15.03.2025 Published: 15.03.2025

UDC: 32+351 EDN: WEFKNJ

Full text

Abstract

Introduction. Digital technologies are used in many fields of activity, and the sphere of public administration is no exception. With digitalization in the public sphere, the term "electronic government" has appeared. The meaning of e-government is in interaction with the state through information technology. E-government services are used by both citizens and businesses, as well as government organizations themselves. Purpose. To determine what opportunities e-government creates for three actors: citizens, businesses, and government organizations. Analyze how e-government facilitates the interaction of citizens, businesses, and government organizations. Methods. The research methodology is based on the analysis of the use of e-government systems by citizens, businesses and government organizations, as well as on the analysis of papers of foreign and domestic researchers on the topic of e-government. Results. E-government creates a large number of opportunities for citizens, businesses, and government organizations. Opportunities for citizens to receive public services are significantly expanding. Citizens can find out information about the provision of public services and submit an application for their provision online. Citizens can also interact with each other through e-government services. E-government allows organizations from the private sector to reduce the cost of interacting with government organizations and participate in electronic business support initiatives. Organizations from the public sector can optimize their internal processes and build cooperation with other government organizations through e-government. Conclusions. E-government is a tool that transforms interactions between various participants in society, including citizens, businesses, and government organizations. For each of the three parties, the digital transformation of the state creates unique opportunities. E-government services can increase the efficiency, transparency, and accessibility of public services. The introduction of e-government is an important step towards improving the efficiency of public administration.

Keywords

How to cite

Для цитирования:

Баранов Н.С. Электронное правительство как инструмент в государственном управлении // Государственное и муниципальное управление. Учёные записки. 2025. № 2. С. 264–271.

For citation:

Baranov N.S. E-government as a tool in public administration // State and Municipal Management. Scholar Notes. 2025. no. 2. P. 264–271.

How to Cite

Baranov N.S. E-government as a tool in public administration // State and Municipal Management. Scholar Notes. 2025. no. 2. P. 264–271.

References

  1. Palvia S. C. J., Sharma S. S. E-government and e-governance: definitions/domain framework and status around the world // International Conference on E-governance. 2007. Т. 5. № 1. С. 1–12.
  2. Ерженин Р. В. Электронное правительство России: обзор научных публикаций и исследований // Вопросы государственного и муниципального управления. 2018. № 3. С. 205–228.
  3. Prahono A. et al. Evaluating the role e-government on public administration reform: Case of official city government websites in Indonesia // Procedia Computer Science. 2015. Т. 59. С. 27–33.
  4. Butt J. A comparative study about the use of artificial intelligence (AI) in public administration of Nordic states with other European economic sectors // EuroEconomica. 2024. Т. 43. № 1. С. 40–66.
  5. Doran N. M. et al. E-government development—A key factor in government administration effectiveness in the European Union // Electronics. 2023. Т. 12. № 3. С. 641.
  6. Orazgaliyeva S. et al. E-government as a tool to improve the efficiency of public administration: The case of Kazakhstan // Problems and Perspectives in Management. 2023. Т. 21. № 2. С. 578–591.
  7. Никифорова С. А. Электронное правительство – новая концепция государственного управления // Вестник Санкт-Петербургского университета МВД России. 2020. № 2 (86). С. 40–47. DOI: 10.35750/2071-8284-2020-2-40-47
  8. Павлютенкова М. Ю. Электронное правительство vs цифровое правительство в контексте цифровой трансформации // Мониторинг общественного мнения: Экономические и социальные перемены. 2019. № 5 (153). С. 120–135.
  9. Нисневич Ю. А. "Электронное правительство" как постиндустриальная философия государственного управления // Теория и практика общественно-научной информации. 2004. № 19. С. 153–170.
  10. Кайсаров А. А., Кайсарова В. П., Васильева Е. А. Электронное правительство и граждане: эмпирическое исследование взаимодействия на официальном портале в Санкт-Петербурге // Управленческое консультирование. 2021. № 12 (156). С. 48–69.
  11. Viana Thompson D., Rust R. T., Rhoda J. The business value of e-government for small firms //International Journal of Service Industry Management. 2005. Т. 16. № 4. С. 385–407.
  12. Alghamdi I. A., Goodwin R., Rampersad G. E-government readiness assessment for government organizations in developing countries // Computer and Information Science. 2011. Т. 4. № 3. С. 3.
  13. Карловская Е. А., Киричук Л. А. Механизм формирования потребительной ценности государственной услуги // Вестник Тихоокеанского государственного университета. 2012. № 3. С. 159–168.
  14. Stowers G. N. L. Measuring the performance of e-government. – Washington DC : IBM Center for the Business of Government, 2004.
  15. Alis A. D. 9-to-5 or 24/7: The Impact of employer-provided electronic products on public service employees' wellbeing : dis. – University of Otago, 2024.
  16. Мидлер Е. А., Шарифьянов Т. Ф. Цифровое неравенство в территориальном аспекте: практика преодоления // Ученые записки Международного банковского института. 2020. № 2(32). С. 51–63.
  17. Бакланов П. А. Автоматизация как элемент профессионализации управления персоналом в системе государственной службы Ирландии (зарубежный опыт) // Материалы Афанасьевских чтений. 2016. № 3 (16). С. 61–70.
  18. Саак А. Э., Тюшняков В. Н. Региональная система межведомственного электронного взаимодействия как основа предоставления государственных и муниципальных услуг // Известия Южного федерального университета. Технические науки. 2013. № 6 (143). С. 145–153.