Туманян Гарник Вагинакович

This article examines the impact of the COVID-19 pandemic on the provision of public services by multifunctional centers (MFCs). The study analyzed the precautions and prevention of the spread of coronavirus infection, introduced in the territories of multifunctional centers. A survey was conducted of citizens receiving services at the MFC in order to find out the level of changes in the service orientation of multifunctional centers since the beginning of the pandemic and the introduction of precautions. The results of the study were data on the high level of work done by the MFC administration in order to maintain service orientation and the level of satisfaction of citizens.

This article examines the experience of cities of federal significance in the implementation of participatory practices of modern public administration in the activities of the Legislative authorities. Information about the practices used is analyzed. Data on the number and quality of co-management practices used in cities of Federal significance are compared with the level of the protest movement in these subjects of the Federation. The conducted research puts forward a hypothesis that participatory technologies of public administration are introduced by legislative authorities in the territories of cities of Federal significance as needed, in response to the protest movement. The higher the level of protest, the stronger the participatory culture in federal cities.

This article discusses the impact of electronic participation of citizens (electronic participation) on decision-making by state authorities. The necessity of using electronic participation of citizens and the prospects of electronic participation in general are considered. The article gives an assessment of the mechanisms of electronic participation of citizens used in the Russian Federation, suggests that the assessment of the development of electronic participation is incorrect in terms of a three-level model of electronic participation.